We offer a 100% happiness guarantee on our cleanings. If something is not up to standard, let us know within 24 hours, and we will come back no later than 3 days for a new free cleaning.
Yes, your cleaning team will be fully insured during the day's cleaning. If you would like more information on this, please request it while you discuss your quote.
Call us to update the appointment in your account. You can make changes up to 24 hours before the appointment without incurring any costs. No cancellation fees if you cancel or reschedule at least 24 hours before your appointment.
However, if you cancel your cleaning within 24 hours of the scheduled time, we have to charge you a cancellation fee of £ 45. We understand that there may be times when you have a plan change, but we reserve a time specially for you. We appreciate your understanding.
No, you cannot pay in cash.
All customers can pay by check or bank transfer.
However, if you wish to pay by check, let our office know. Payment can be made directly to the cleaner in a sealed envelope with the company name written on the outside.
If you are a "subscription customer", you can also send a check to our head office or pay directly by bank transfer using our bank details which are on our invoices that we send.
All our prices are without VAT, however VAT is added.
You do not need to be at home for cleaning. Just leave a key, with your concierge, in the mailbox or whatever works best for you.
You should immediately contact our support team at email@example.com or call us on +44 116 456 0184.
Customer satisfaction is of the utmost importance to us, so rest assured that we will do our best to resolve any complaints as soon as possible.
All companies charge different prices. We try to keep our costs down and reflect those savings in our pricing.
Our deep clean service is mainly dependent on the size of the property, on any extras, and the state of the property.
We usually send a team of cleaners, but it will depend on the size and complexity of the job.
We have teams that do 100% green cleaning. Simply select the environmentally friendly cleaning option when planning your cleaning.